Health & Safety at the Museum
The Museum is now reopened — welcome back!
Rigorous health and safety measures are in place to ensure the safest and most enjoyable experience for all, including reduced capacity, advance online ticket purchasing, and enhanced sanitizing and cleaning protocols.
Museum Operating Hours:
Friday - Sunday, 10 a.m. - 5 p.m.
Plus select holidays, including Martin Luther King Jr. Day (Jan. 18) and Presidents Day (Feb. 15).
Advance reservations are strongly recommended for all visitors, including Members, to limit capacity and comply with social distancing requirements. Tickets are timed and are available on a first-come, first-served basis. Members can reserve tickets online or by phone (267-579-3565), and the general public can purchase tickets online or by phone (215-253-6731).
Hour-long private tours of the Museum are available for up to five people. For more information or to book a tour, browse options online, call 267-579-3623, or email firstname.lastname@example.org. For a once-in-a-lifetime experience, you and your pod can have the galleries to yourselves for two hours to explore in safety and solitude. Call 267-579-3623 for pricing and to make a reservation.
The Museum Shop is open during the Museum’s operating hours, with reduced capacity. The Third St. entrance will not be available, so all guests must enter through the Museum’s main entrance. The Museum’s online shop is available and offers a wide range of books, gifts, and apparel for all ages.
Cross Keys Café will remain closed until further notice.
The health and safety of our visitors, staff, and community remains our top priority. Below are many of the new protocols we are implementing. Thank you in advance for your patience and cooperation during this time as we work together to ensure the safest and most welcoming experience possible for all.
New health and safety protocols include:
- Staff and visitors over the age of 5 will be required to wear a mask/face covering.
- Social distancing, of at least 6 feet, between guests, individual family groups, and staff will be enforced.
- Advance reservations will be strongly encouraged to facilitate contactless payment.
- The number of visitors in the building will be limited, with timed ticketing to help facilitate social distancing.
- Capacity in the Museum theaters and in-gallery pocket theaters will be limited.
- All public spaces and surfaces will be rigorously cleaned and disinfected throughout the day, and hand-sanitizing stations have been installed throughout the building.
- The Museum’s Revolution Place discovery center and Battlefield Theater will remain closed to the public until further notice.
- A one-way flow of traffic will be required in the galleries and some other areas.
- Interactive touchscreen displays in the galleries will remain available with additional cleaning throughout the day and nearby sanitation stations.
- We have added protective barriers in all locations where purchases are made and tickets are scanned.
- All employees will receive advance training on safety protocols and social-distancing procedures developed to protect themselves and Museum visitors, based on guidance from government and public health officials.
Frequently Asked Questions
The Museum is now reopened, as of Friday, Jan. 8, 2021. Welcome back!
Friday – Sunday, 10 a.m. – 5 p.m.
Plus select holidays including Martin Luther King Day (Jan. 18) and Presidents Day (Feb. 15).
Rigorous health and safety measures are in place to ensure the safest and most enjoyable experience for all, including reduced capacity, advance online ticket purchasing, and enhanced sanitizing and cleaning protocols. Our operations to prioritize the health and safety of our visitors and staff are detailed throughout this page.
We have made changes to our operations to prioritize the health and safety of our visitors and staff, detailed throughout this page; however, there is an inherent risk of exposure to COVID-19 in any public place where people are present.
Visitors should assess their own health before visiting the Museum. If you feel unwell or experience any COVID-19 symptoms, please stay home, seek medical attention if needed, and plan your visit for another time.
Yes, all visitors over the age of 5 must wear a mask, face covering, or face shield in compliance with city guidelines and CDC recommendations.
Capacity is limited to allow for social distancing. To manage capacity, tickets are limited and sold on a timed basis. For guaranteed entry, we recommend that you purchase your admission tickets in advance online or by phone. You may print your tickets at home or access them on your smartphone. Same-day tickets at the front desk are available on a first-come, first-served basis and may sell out, especially on weekends.
Yes! The Museum Shop is open during the Museum’s operating hours, with reduced capacity. The Third St. entrance will not be available, so all guests must enter through the Museum’s main entrance. The Museum’s online shop is available and offers a wide range of books, gifts, and apparel for all ages.
Cross Keys Café will remain closed until further notice.
The Museum’s Revolution Place discovery center on the lower level and Battlefield Theater will remain closed to the public until circumstances allow them to safely reopen.
Yes. Washington’s War Tent will run at a reduced capacity. Seats and armrests will be disinfected before each showing.
Interactive touchscreen displays in the galleries will remain available with additional cleaning throughout the day and nearby sanitation stations.
Yes, audio tours are available for purchase for $5 with general admission and $3 for Museum Members. Once purchased, you can access the tour via your personal smartphone or via a Museum-provided wand that will be cleaned after every use.
Guided tours will be available but will be limited to five guests per tour due to city mandates. Tour guides will be masked and will remain at the appropriate social distance. Early access guided tours will available be available for up to 5 guests per tour on Thursdays and Saturdays at 9 a.m. You may book a private guided tour by contacting group sales at email@example.com or 215-579-3623.
In compliance with city and state guidelines for gatherings and events, we have paused onsite programs and special events, but will be offering a robust line up of virtual events while these restrictions are in place. Please check our website and social media channels, as well as our email newsletters for digital and in-Museum programmatic updates.
Please contact a group sales representative at firstname.lastname@example.org or 215-579-3623 to discuss options for group visits and to learn more about our live virtual programming.
Yes, based on availability. Please call in advance to confirm availability at 215-253-6731 (press 1 for Ticketing).
Signage and floor graphic indicators will be used throughout the Museum in high-traffic areas to encourage proper social distancing. Museum staff will be available to explain and reinforce these requirements.
The elevator will be limited to two people per ride. Family members and others who live in the same household will be able to ride together.
No. Staff and visitors who are experiencing symptoms must stay at home.
The exhibition is open and will run through April 25, 2021. It is included with regular Museum admission.
Yes, however, please note that the Museum is following CDC and Pennsylvania Department of Health guidelines for gatherings. Please contact email@example.com and refer to our events page for more information.
Please contact 215-253-6731 (press 1 for ticketing) to reschedule your visit.
A limited number of wheelchairs are available on-site and will be cleaned and disinfected after each use. The wheelchairs are free of charge and do not require a reservation.
Coat check will not be available at this time. The Museum does offer lockers for rent ($3-5) for personal items and larger baggage. Guests are allowed to carry small bags and backpacks in the Museum galleries.