Careers

Communications Manager

The Museum of the American Revolution uncovers and shares compelling stories about the diverse people and complex events that sparked America’s ongoing experiment in liberty, equality, and self-government. Ideally situated in the heart of historic Philadelphia, just steps away from Independence Hall, the Museum serves as a portal to the region’s many Revolutionary sites, sparking interest, providing context, and encouraging exploration. Since opening to the public in 2017, the Museum has established itself as a destination that brings history to life in a unique and powerful way. Over a million visitors have experienced the Museum’s rich, complex, and inspiring Revolutionary story and millions more have engaged through online exhibits, interactives, and other virtual programs.

Position Description
Under the direction of the Director of Communications, the Communications Manager is responsible for managing media relations and communications activities, including writing and editing publicity materials, proactively pitching and placing and stories, maintaining media contact databases, ideating and executing promotional events and opportunities, and coordinating onsite press events, filming, and photo shoots.

Primary Areas of Responsibility
• Work with the Director of Communications to plan and execute press events, including exhibit openings, artifact unveilings, and other media opportunities.
• Serve as the point person for press filming and photography, and other press visits.
• Draft and gain necessary approvals on press kits, press releases, media alerts, talking points, and other publicity materials.
• Proactively pitch local media and follow up with writers and editors to obtain the best coverage possible.
• Maintain and update internal database of local and national media contacts.
• Manage and update website press room and online image library.
• Oversee daily clips and press tracking process. Draft monthly media reports.
• Provide administrative support to the Communications team, including tracking purchases and coding expenses.
• Ideate and execute creative promotional events and opportunities to attract a wide range of diverse audiences.
• Work closely with the Marketing Department on promotional opportunities, event logistics, and partnerships, as needed.
• Assist with image requests and content development for web or social media.
• Collect press reviews and quotes that can be leveraged via other marketing and communications vehicles.
• Submit event listings to arts and cultural event calendars.
• Manage department interns when needed.
• Perform other duties as assigned.

Experience & Skills
• Bachelor’s degree in Communications, Journalism, Public Relations or a related field.
• Minimum 2-3 years marketing or related experience, preferably with a museum, cultural organization, tourist attraction or other not-for-profit organization.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to produce under tight deadlines with multiple priorities.
• Ability to work independently and as part of a dynamic team.
• Ability to work weekends, early morning or evening hours, or holidays as needed.
• Proficient computer skills, including Microsoft Office Suite programs.

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a cover letter including resume and three professional references to employment@amrevmuseum.org.

Development Operations Manager

The Museum of the American Revolution uncovers and shares compelling stories about the diverse people and complex events that sparked America’s ongoing experiment in liberty, equality, and self-government. Ideally situated in the heart of historic Philadelphia, just steps away from Independence Hall, the Museum serves as a portal to the region’s many Revolutionary sites, sparking interest, providing context, and encouraging exploration. Since opening to the public in 2017, the Museum has established itself as a destination that brings history to life in a unique and powerful way. Over a million visitors have experienced the Museum’s rich, complex, and inspiring Revolutionary story and millions more have engaged through online exhibits, interactives, and other virtual programs.

Position Description
The Development Operations Manager is a results-oriented individual who is responsible for day-to-day management of the Museum’s constituent data producing strategic, informative reporting in response to end-user and organizational needs and challenges. The position will maintain an accurate, current, user-responsive data base that supports the data collection and reporting needs of the Museum's complex and growing fundraising effort. The position is responsible for accurate reporting of development activity and will support staff to maximize their facility with accessing and utilizing data and use of the Museum's fundraising software. The Development Operations Manager must understand, support and promote the Museum’s mission, vision, values and principles, and uphold the professionalism of the organization at all times. This position will report the Director of Development.

Primary Responsibilities
• Serve as the primary administrator of the Museum’s Raiser’s Edge donor database, coordinating with the Director of Development to address issues that include database maintenance, security and quality control. This includes oversight of global changes, quarterly data appends, and analytics, as well as routine duplicate management, etc. Serve as primary liaison to Blackbaud account rep.
• Uphold established database structure and protocols and create/maintain procedure manual to ensure data integrity, ease of use, and accuracy of extracted data. Provide access, training and support for staff who use the donor database.
• Design and generate regular reporting tools to measure and monitor the organization’s metrics for fundraising success and progress towards goals, as well as financial reconciliations and pledge reporting.
• Lead role in tracking department’s prospect research, including standards for entering all research into database. Take the lead on vendor management of prospect research tools, such as Research Point and Foundation Source.
• Support the Museum’s Liberty Society by ensuring consistent tracking of planned giving donors and managing prospecting for new outreach. 
• Working with the individual giving team, assist in managing the Museum’s annual fund mail program by providing oversight of data management for the Museum’s annual fund program, including list segmentation and prospecting as well as Luminate and other back-end systems support to support digital appeals and donation pages. 
• Respond to the need for specific reports needed for mailings, events, recognition, moves management, pledge tracking, prospecting, etc. 
• Working with Development Coordinator, Membership Manager, and Leadership Giving Manager, provide high-level oversight of data imports and exports ensuring timely and accurate data transmittals between Raisers Edge and Financial Edge, Luminate and Gateway Galaxy, establishing the donor database as the central information source. Provide quality control oversight.
• Assume a leading role in the department’s ongoing effort to maintain accurate and complete donor records in the database. Ensure confidentiality of constituents’ information.
• Oversee coordination with Luminate and Omatic for development activities and events. Manage vendor relationship with Omatic and coordinate with Digital Communications Coordinator on Luminate, including the creation of donation pages and event ticketing.
• Assist with donor and member events, as needed.
• Take the lead in implementing all necessary software updates for donor systems and trouble-shooting issues with staff as needed. Generally, serve as liaison to IT to ensure that development staff have the capacity for ongoing technology needs.
• Additional tasks and special projects as assigned to support organizational objectives. 

Education
• Bachelor’s degree
• Raisers Edge certification preferred

Experience & Skills
• Minimum of 3-5 years of donor database related experience in a non-profit environment working in development with complex relational databases, reporting and development software.
• Demonstrated experience with The Raiser’s Edge, Luminate, ImportOmatic, or similar software applications and the ability and willingness to use those systems consistent with the Museum’s established protocols and configurations.
• Strong organization skills, demonstrated experience in project management and ability to respond to multiple priorities.
• Extreme accuracy and attention to detail to handle varied tasks both independently and collaboratively. 
• Data management skills demonstrating the ability to manage large amounts of data, access information through queries, and organize it into meaningful reports.
• Excellent written and verbal communication skills; strong interpersonal and teamwork skills.
• Demonstrated ability to take initiative, work independently, and effectively solve problems.
• Proven discretion with sensitive information.
• Excellent computer skills with experience implementing software applications and training colleagues in various operations. Highly proficient user in Microsoft Word, Excel and other reporting tools.

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a cover letter including resume and three professional references to employment@amrevmuseum.org.

Grants Manager

The Museum of the American Revolution uncovers and shares compelling stories about the diverse people and complex events that sparked America’s ongoing experiment in liberty, equality, and self-government. Ideally situated in the heart of historic Philadelphia, just steps away from Independence Hall, the Museum serves as a portal to the region’s many Revolutionary sites, sparking interest, providing context, and encouraging exploration. Since opening to the public in 2017, the Museum has established itself as a destination that brings history to life in a unique and powerful way. Over a million visitors have experienced the Museum’s rich, complex, and inspiring Revolutionary story and millions more have engaged through online exhibits, interactives, and other virtual programs.

Position Description
The Grants Manager oversees the Museum of the American Revolution’s efforts to secure more than $1 million in annual foundation, corporate, and public grants. The Grants Manager must apply detailed project management skills to ensure the effective coordination of grant writing efforts, maintain extensive knowledge about the Museum’s program and strategic goals, and utilize that knowledge to optimally position the organization for local, regional, and national grant opportunities. The Grants Managerer must understand, support and promote the Museum’s mission, vision, values and principles, and uphold the professionalism of the organization at all times. This position will report to the Chief Philanthropy Officer.

Primary Responsibilities
• Ensure consistency in grant narratives, outcome measurements, and budgets; provide guidance on project development to maximize revenue potential; ensure effective grant-tracking system is maintained, deadlines are met, stewardship of key funders is tracked, and progress reporting occurs as required. 
• Create and manage annual grants plans: develop and track progress against revenue plan to ensure targets are met; identify major prospects and assign projects.
• Provide leadership in aligning proposed program initiatives and enhancements with trends and opportunities in the foundation, corporate, and public funding sectors.
• Collaborate with leadership and program team to establish annual grant strategies, and develop new programming and performance benchmarks aligned with organizational needs and best practices in the field.
• Collaborate with leadership, Program and Finance departments to develop narrative content and budgets for proposals.
• Maintain grant project portfolio averaging five projects per month.
• Maintain confidential information in a sensitive and appropriate manner. 
• Special projects as assigned to support organizational objectives.
• Perform additional tasks as assigned.

Education
• Bachelor’s degree

Experience & Skills
• Minimum of five years of job-related experience, in progressively responsible roles.
• Demonstrated grant writing experience resulting in significant grant awards.
• Ability to synthesize complex information into clear and persuasive written content.
• Ability to cultivate and sustain relationships and work effectively with a wide variety of constituencies, including staff, organizational supporters, current and potential donors, Board members, and community partners.
• Experience with, or thorough understanding of, program evaluation components and outcomes in order to incorporate such information and metrics in grant requests, reporting and renewals.
• Exceptional analytical as well as intuitive abilities.
• Excellent written and verbal communication skills; strong interpersonal and teamwork skills.
• Excellent organizational and project management skills, including the ability to conceive of, plan, organize and carry out ideas and programs through self and others, and routinely meet deadlines. 
• Excellent attention to detail, strong computer skills, and strong understanding of financial principles.
• Demonstrated ability to take initiative, work independently, and effectively solve problems.
• Ability to represent, effectively and professionally, the organization to a wide variety of audiences. 

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a cover letter including, resume and three professional references to employment@amrevmuseum.org.

IT Support Specialist

The Museum of the American Revolution uncovers and shares compelling stories about the diverse people and complex events that sparked America’s ongoing experiment in liberty, equality, and self-government. Ideally situated in the heart of historic Philadelphia, just steps away from Independence Hall, the Museum serves as a portal to the region’s many Revolutionary sites, sparking interest, providing context, and encouraging exploration. Since opening to the public in 2017, the Museum has established itself as a destination that brings history to life in a unique and powerful way. Over a million visitors have experienced the Museum’s rich, complex, and inspiring Revolutionary story and millions more have engaged through online exhibits, interactives, and other virtual programs.

Position Description
The IT Support Specialist will assist the Manager of IT in aspects of the Museum’s technology infrastructure that supports Museum staff and visitors. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Working with the HR department, assist new staff with IT onboarding needs. Respond to requests from staff seeking assistance. Install, modify, and repair computer hardware and software. In addition will assist in the ongoing maintenance and security of the Museum building security system, and systems integral to the Museum’s exhibition program including audio/video systems and components, visitor service technology including the point of sale system, the computer network and server, hardware/software, printers and copiers, and the technical functionality of internal and external communication systems. The hours for this position are Sunday-Thursday, 9 a.m. - 5 p.m.

Primary Responsibilities
• Identify, track, and resolve all hardware and software problems that affect applications, and workstations impacting normal museum business operations.
• Provide IT support for onboarding of new staff to include – preparing computers, creating new email accounts, phone extensions, IT training, etc.
• Handle copier issues, to include adding/deleting users, troubleshooting, etc.
• Oversee KnowB4 training with assistance from HR
• Provide user assistance on efficient use of museum technologies.
• Provide wired and wireless network technical support.
• Create and keep spreadsheet of staff equipment.
• Add, change, delete or reset user access to museum applications and systems.
• Prepare detailed, accurate, and timely support documentation where required, including trouble tickets and project work orders.
• Perform periodic backup and recovery verification and audit log review.
• Prepare and distribute written communication to user community to advise users of problems and/or changes related to systems and their availability.
• Coordinate technical assistance to resolve telecommunication and network operational issues.
• Provide off-hour support on a rotating basis.
• Assist and add support as needed to maintain all AV equipment and components related to the exhibit experience including monitors, projectors, controllers, software and include regular maintenance of equipment hardware, lamps and consumable parts. 
• Assist as needed in setting up A/V needs including microphone and speaker set up as well as presentations.
• Perform other related duties as assigned.

Education
• Bachelor's degree in Computer Science or related field, related certifications, or equivalent experience, Comptia A+ Certification or MCP required, Comtia Network +, MCSA and SQL knowledge preferred.
• HMTL/CSS/Javascript a plus.

Experience/Skills
• Minimum 2 years related experience in a computer, technical or Help Desk environment preferred; or equivalent combination of education and experience.
• Demonstrated knowledge of Microsoft Exchange, Windows Operating Systems and all Microsoft Office products necessary. Demonstrated knowledge of PC troubleshooting protocols and methodologies also required.
• Demonstrated ability to work in a hybrid environment with Macs and PC users.
• Superb customer service skills including the ability to develop and sustain effective working relationships with peers and subordinates; superior interpersonal ability; ability to work effectively with diverse personalities; tactful; mature; flexible and the ability to be confidential in all aspects of the job.
• Excellent written and verbal communication skills including ability to maintain accurate records and to respond in a service-oriented manner to employee requests regarding computer questions. 
• Experience establishing and managing multiple priorities within established time frames. Ability to initiate, co-ordinate and organize projects/tasks through to completion accurately and on time.
• Regular weekend and holiday hours required and evening hours may be required. 

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a cover letter including a resume with three professional references to  employment@amrevmuseum.org.

Member Engagement Coordinator

The Museum of the American Revolution uncovers and shares compelling stories about the diverse people and complex events that sparked America’s ongoing experiment in liberty, equality, and self-government. Ideally situated in the heart of historic Philadelphia, just steps away from Independence Hall, the Museum serves as a portal to the region’s many Revolutionary sites, sparking interest, providing context, and encouraging exploration. Since opening to the public in 2017, the Museum has established itself as a destination that brings history to life in a unique and powerful way. Over a million visitors have experienced the Museum’s rich, complex, and inspiring Revolutionary story and millions more have engaged through online exhibits, interactives, and other virtual programs.

Position Description
The Member Engagement Coordinator advances the Museum’s vibrant, growing membership community by supporting mission-based Member programming, communications, and cultivation strategies. Reporting to the Membership Manager, this position works closely with the Special Programs Manager and Leadership Giving Manager to build a pipeline from Membership to higher levels of giving through outstanding stewardship and a robust schedule of compelling special events and programs. This position collaborates with many departments across the Museum, working particularly closely with Marketing, Collections and Curatorial, and Visitor Engagement to develop creative opportunities to deepen members’ relationships with the Museum.

Primary Responsibilities
Communications and Mailings
• Coordinates weekly membership fulfillment process, sending member packets with acknowledgment letters and member materials.
• Assists with all printing projects including monthly renewals, quarterly acquisition appeals, invitation mailings, etc. for General Membership and Leadership Giving programs.
• Manages production calendar for all printed collateral, working with Marketing team to manage deadlines
• Provides outstanding customer service and responds to member requests.

Event Planning and Production
• Writes event invitation copy and works with Marketing team to create promotional materials as needed.
• Assists with all aspects of program planning for member and donor events including catering requests, printed materials, and logistics.
• Manages RSVP process and event follow-up for all events.
• Assists with onsite event logistics for all programs.
• Manages post-event evaluation and surveys.
• Assists with technical aspects of online event production using Zoom, Powerpoint, and Vimeo.
• Works with team to act as host during events, providing a welcoming environment for members during the check-in process and throughout events.

Individual Cultivation and Stewardship
• Partners with Visitor Engagement team to increase Membership sales among visitors at the front desk.
• Engages with visitors during select high-volume weekends to promote Membership.
• Manages logistics for select volunteer committee meetings.
• Assists with logistics for donor visits and follow-up.
• Other duties as assigned.

Required Experience & Skills
• Bachelor’s degree and minimum 3 years of membership marketing experience, or equivalent combination of education and experience working in a member-supported organization.
• Strong proficiency in MS Word and Excel required, and proficiency with Raiser’s Edge preferred.
• Strong organizational skills and the ability to prioritize and manage multiple projects to meet tight deadlines with excellent attention to detail.
• Strong writing and communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work evenings and weekends as needed.

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a cover letter including resume and three professional references to employment@amrevmuseum.org.

Visitor Engagement Associate

This position is part time and will be starting in mid-July. Training will take place Monday, Wednesday, and Fridays from 9 a.m. – 2 p.m. for approximately six weeks.

The Museum of the American Revolution uncovers and shares compelling stories about the diverse people and complex events that sparked America’s ongoing experiment in liberty, equality, and self-government. Ideally situated in the heart of historic Philadelphia, just steps away from Independence Hall, the Museum serves as a portal to the region’s many Revolutionary sites, sparking interest, providing context, and encouraging exploration. Since opening to the public in 2017, the Museum has established itself as a destination that brings history to life in a unique and powerful way. Over a million visitors have experienced the Museum’s rich, complex, and inspiring Revolutionary story and millions more have engaged through online exhibits, interactives, and other virtual programs.

Position Description
The VEA is responsible for ensuring an enjoyable, safe and meaningful guest experience in the Museum. At the front-line of museum engagement, VEAs are responsible for a broad range of activities, including: greeting and engaging with guests on entry, in exhibition and theater spaces; selling tickets and memberships; overseeing access control, monitoring guest compliance with Museum safety protocols and facilitating entry/egress from theaters and exhibit spaces; responding to questions and managing complaints.

With appropriate training and certifications, these positions are responsible for implementing daily and monthly programming, special events, classes and workshops. VEAs must be knowledgeable of the Museum’s core content and programming and provide a high level of customer service and satisfaction to ensure an excellent experience for all guests. Qualified candidates are flexible and creative in meeting the needs of guests; skilled at and committed to engaging visitors of all ages, interests, and abilities in discussions of and learning about the American Revolution; and are devoted to the mission of the Museum. VEAs report to the Director of Visitor Engagement and are trained and supervised in program delivery by the Education team.

Essential Duties & Responsibilities
• Must be able to work a flexible schedule to include weekends, holidays and special events.
• Sell and process museum memberships, tickets and other transactions using a point of sale system.
• Address customer service issues/questions in a professional, polite, and positive manner.
• Orient guests to the Museum, assist with the smooth flow of foot traffic, and operate all Museum theaters.
• Engage guests of all ages in guided viewing and group discussion of original and replica artifacts and documents, role-play activities, use of multimedia experiences, and participation in hands-on activities.
• Facilitate interactive, inquiry-based tours, add-on programs, and activities for students (especially grades 4-12), families, and adults, including:

• - The Museum’s Through Their Eyes School Tours, school add-on programs, and school outreach programs
• - Adult, group, and family Highlights Tours of the Museum’s core Galleries
• - The “Washington’s War Tent” Discovery Cart
  

• Enforce Museum rules to ensure a safe, friendly learning environment for all guests and the protection of Museum staff, objects, media, and displays.
• Support ongoing evaluation of programs, including data collection.
• Master historical content and a variety of interpretive techniques, with a commitment to ongoing learning.
• Attend staff training, meetings, and continuing education sessions; complete assigned readings and research.
• Additional duties, as assigned.

Requirements
• Bachelor’s Degree, or Associate’s Degree plus relevant work experience; coursework in early American History, American Studies, or Museum Education preferred.
• Excellent verbal communication skills required. Ability to see, speak clearly, write, and understand the English language required. Proficiency in ASL, Spanish, French, Chinese, or other languages desirable.
• Previous educational and/or front-of-house experience in museums, heritage sites, after-school or out-of-school time programs, or other informal learning environments strongly preferred.
• Interest in the American Revolution, and a commitment to ongoing learning about the Revolutionary era.
• Flexibility, the willingness to cheerfully and calmly adapt to rapidly changing situations, and the ability to “think on one’s feet” essential.
• Enthusiasm for working and interacting with guests of all ages, abilities, backgrounds, learning styles, and knowledge levels.
• Ability to interact with and collaborate with other staff in a clear, pleasant, and effective manner.
• Demonstrated ability to work as part of a cohesive team with colleagues to achieve desired program goals.
• Availability to regularly work a schedule that includes weekend days, holidays, and evenings. (The Museum is open seven days a week).
• Ability to use email.
• Ability to stand for long periods of time, kneel and stoop, climb stairs frequently, and occasionally sit on the floor.
• Ability to handle and carry objects and lift up to 20 pounds.

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a cover letter including, resume and three professional references to  employment@amrevmuseum.org.