Careers

Development Coordinator

Position Description
The Development Coordinator will support the Museum of the American Revolution’s fundraising efforts by working closely with the Chief Philanthropy Officer, the Director of Development, Corporate Partnerships Officer, and Grants Manager to support the Museum’s strategic efforts to secure contributed revenue. The Development Coordinator is also a primary liaison to ensure that the Development team is working in tandem with operations, marketing, education, and curatorial teams to support the Museum’s goals.

Primary Responsibilities
• Manage all routine donation gift processing, as well as data imports from third-party gift processing and website donations.
• Manage regularly scheduled data imports and exports ensuring timely and accurate data transmittals between Raisers Edge and Luminate, establishing the donor database as the central information source.
• Coordinate the logistics of select fundraising meetings and donor events, including Corporate Advisory Council, working in coordination with Director of Development, Corporate Partnerships Officer, and Grants Manager, to ensure that these events are strategic, efficient, and effective in furthering the Museum's fundraising efforts. Duties may include scheduling with external partners, monitoring event revenue projections and budgets, invitation tracking, liaison to vendors, managing food and beverage for self-catered meetings and events, recording meeting or debrief notes, and on-site management of event logistics.
• Oversee Development department credit card reconciliations.
• Provide excellent customer service to annual fund and institutional donors, including benefits and premium fulfillment request, and do-not-mail requests. Proactively record and track donor information and call reports in database, to ensure that records include updated contact information, recent interactions, and major life events.
• Support the Director of Development, Corporate Partnerships Officer, Grants Manager, and other team members through preparing solicitations, renewals, invoices, acknowledgements, and other correspondence and collateral, writing standard proposals, and developing presentations and gift reports. Provide technical assistance, as necessary.
• Support the Director of Development, Corporate Partnerships Officer, and Grants Manager with screening and cultivation of donors and prospects. Responsibilities include conducting research on prospects and potential sources of funding to grow donor prospect database and tracking data to ensure timely and proper moves management. 
• Coordinate the Museum's digital fundraising efforts on third-party fundraising sites, ensuring that donation pages and digital acknowledgements are accurate and working properly.
• Serve as back-up support for the Donor Systems Manager. These duties include processing of gifts and actions, preparation of metrics reports, generation of prospect research profiles, maintenance of donor records, generation of mail and email lists, and import/export functions with other systems, such as Luminate.
• Provide back-up support to the Museum’s membership program as necessary during peak times
• Support Development operations by managing biweekly Microsoft Team meetings, event and meetings calendar, and production calendar — also by preparing supplemental materials for Development fundraising activities, assisting with correspondence, scheduling, and organizing committee meetings, and recording meeting minutes.
• Manage the Museum’s Library Pass Program, including stewardship, renewal, and acquisition of program participants.
• Serve as primary coordinator of donor files, ensuring that gift documentation is handled securely and that accurate records are maintained.
• Monitor Development department supply inventories, and work with Director of Development to ensure that supply inventory and orders are on track with Development department budget. Serve as primary liaison for Museum gift shop orders.
• Prepare on-boarding materials for all new hires on the Development team.
• Serve as primary team contact with local hotels.
• Serve as a frontline contact for internal requests/inquiries of the Development Team.
• Represent Development team by assisting with all general fundraising activities and other special events.
• Perform additional tasks as assigned.

Education
• Bachelor’s degree

Experience & Skills
• Professional experience should include at least two years of development work with a nonprofit organization, preferably a museum or other cultural institution, with proven experience in database management.
• Experience with Raiser's Edge is desirable. Experience working in a CRM/fundraising database is required.
• Must possess effective communication skills, both in speaking and writing.
• Demonstrate excellent organization skills with attention to detail.
• Be able to problem-solve and multitask under tight deadlines.
• Maintain effective working relationships with volunteers, donors, and staff.
• Must maintain donor confidentiality always.
• The ability to work in a positive collaborative environment while also functioning autonomously is essential.
• Some nights/weekend hours are required. Must plan to work the last two weeks of December, during peak year-end gift processing.

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer.

To apply, please send a cover letter, resume and three professional references to employment@amrevmuseum.org.

Visitor Engagement Associate

Position Description
The VEA is responsible for ensuring an enjoyable, safe and meaningful guest experience in the Museum. At the front-line of museum engagement, VEAs are responsible for a broad range of activities, including: greeting and engaging with guests on entry, in exhibition and theater spaces; selling tickets and memberships; overseeing access control, monitoring guest compliance with Museum safety protocols and facilitating entry/egress from theaters and exhibit spaces; responding to questions and managing complaints.

With appropriate training and certifications, these positions are responsible for implementing daily and monthly programming, special events, classes and workshops. VEAs must be knowledgeable of the Museum’s core content and programming and provide a high level of customer service and satisfaction to ensure an excellent experience for all guests. Qualified candidates are flexible and creative in meeting the needs of guests; skilled at and committed to engaging visitors of all ages, interests, and abilities in discussions of and learning about the American Revolution; and are devoted to the mission of the Museum. VEAs report to the Director of Visitor Engagement and are trained and supervised in program delivery by the Education team.

Essential Duties & Responsibilities
• Must be able to work a flexible schedule to include weekends, holidays and special events.
• Sell and process museum memberships, tickets and other transactions using a point of sale system.
• Address customer service issues/questions in a professional, polite, and positive manner.
• Orient guests to the Museum, assist with the smooth flow of foot traffic, and operate all Museum theaters.
• Engage guests of all ages in guided viewing and group discussion of original and replica artifacts and documents, role-play activities, use of multimedia experiences, and participation in hands-on activities.
• Facilitate interactive, inquiry-based tours, add-on programs, and activities for students (especially grades 4-12), families, and adults, including:

• - The Museum’s Through Their Eyes School Tours, school add-on programs, and school outreach programs
• - Adult, group, and family Highlights Tours of the Museum’s core Galleries
• - The “Washington’s War Tent” Discovery Cart

• Enforce Museum rules to ensure a safe, friendly learning environment for all guests and the protection of Museum staff, objects, media, and displays.
• Support ongoing evaluation of programs, including data collection.
• Master historical content and a variety of interpretive techniques, with a commitment to ongoing learning.
• Attend staff training, meetings, and continuing education sessions; complete assigned readings and research.
• Additional duties as assigned.

Candidate Requirements
• Bachelor’s Degree, or Associate’s Degree plus relevant work experience; coursework in early American History, American Studies, or Museum Education preferred.
• Excellent verbal communication skills required. Ability to see, speak clearly, write, and understand the English language required. Proficiency in ASL, Spanish, French, Chinese, or other languages desirable.
• Previous educational and/or front-of-house experience in museums, heritage sites, after-school or out-of-school time programs, or other informal learning environments strongly preferred.
• Interest in the American Revolution, and a commitment to ongoing learning about the Revolutionary era.
• Flexibility, the willingness to cheerfully and calmly adapt to rapidly changing situations, and the ability to “think on one’s feet” essential. 
• Enthusiasm for working and interacting with guests of all ages, abilities, backgrounds, learning styles, and knowledge levels.
• Ability to interact with and collaborate with other staff in a clear, pleasant, and effective manner.
• Demonstrated ability to work as part of a cohesive team with colleagues to achieve desired program goals.
• Availability to regularly work a schedule that includes weekend days, holidays, and evenings. (The Museum is open seven days a week.)
• Ability to use email.
• Ability to stand for long periods of time, kneel and stoop, climb stairs frequently, and occasionally sit on the floor.
• Ability to handle and carry objects and lift up to 20 pounds.

How to Apply
This position is part time and will be starting on Dec. 5. Training will take place Monday, Wednesday, and Fridays from 9 a.m. – 2 p.m. for approximately 6-8 weeks. 

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a resume and three professional references to employment@amrevmuseum.org.