Careers

IT Support Specialist

Position Description
The IT Support Specialist will assist the Manager of IT in aspects of the Museum’s technology infrastructure that supports Museum staff and visitors. This position will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The IT Support Specialist will work with the HR department, assist new staff with IT onboarding needs as well as respond to requests from staff seeking assistance, and install, modify, and repair computer hardware and software. In addition, this position will assist in the ongoing maintenance and security of the Museum building security system and systems integral to the Museum’s exhibition program, including audio/video systems and components; visitor service technology, including the point-of-sale system; the computer network and server, hardware/software, printers, and copiers; and the technical functionality of internal and external communication systems. 

Primary Responsibilities

•  • Identify, track, and resolve all hardware and software problems that affect applications, and workstations impacting normal museum business operations.
• • Provide IT support for onboarding of new staff to include – preparing computers, creating new email accounts, phone extensions, IT training, etc.
• • Handle copier issues, to include adding/deleting users, troubleshooting, etc.
• • Oversee KnowB4 training with assistance from HR
• • Provide user assistance on efficient use of museum technologies.
• • Provide wired and wireless network technical support.
• • Create and keep spreadsheet of staff equipment.
• • Add, change, delete or reset user access to museum applications and systems.
• • Prepare detailed, accurate, and timely support documentation where required, including trouble tickets and project work orders.
• • Perform periodic backup and recovery verification and audit log review.
• • Prepare and distribute written communication to user community to advise users of problems and/or changes related to systems and their availability.
• • Coordinate technical assistance to resolve telecommunication and network operational issues.
• • Provide off-hour support on a rotating basis.
• • Assist and add support as needed to maintain all AV equipment and components related to the exhibit experience including monitors, projectors, controllers, software and include regular maintenance of equipment hardware, lamps and consumable parts. 
• • Assist as needed in setting up A/V needs including microphone and speaker set up as well as presentations.
• • Expertise in creating queries and reports
• • Perform other related duties as assigned.

Education 

• • Bachelor's degree in Computer Science or related field, related certifications, or equivalent experience, CompTIA A+ Certification or MCP required, CompTIA Network +, MCSA and SQL knowledge preferred.
• • HMTL/CSS/Java script a plus

Experience/Skills

• • Minimum 2 years related experience in a computer, technical or Help Desk environment preferred; or equivalent combination of education and experience.
• • Demonstrated knowledge of Microsoft Exchange, Windows Operating Systems and all Microsoft Office products necessary. Demonstrated knowledge of PC troubleshooting protocols and methodologies also required.
• • Demonstrated ability to work in a hybrid environment with Macs and PC users.
• • Superb customer service skills including the ability to develop and sustain effective working relationships with peers and subordinates; superior interpersonal ability; ability to work effectively with diverse personalities; tactful; mature; flexible and the ability to be confidential in all aspects of the job.
• • Excellent written and verbal communication skills including ability to maintain accurate records and to respond in a service-oriented manner to employee requests regarding computer questions. 
• • Experience establishing and managing multiple priorities within established time frames. Ability to initiate, coordinate and organize projects/tasks through to completion accurately and on time.
• • Regular weekend and holiday hours required and evening hours may be required. 

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer.

To apply, please send a cover letter including resume and three professional references along with a resume to employment@amrevmuseum.org.

Maintenance Technician

Position Description
The Maintenance Technician is responsible for all maintenance service requests as assigned.  Will perform preventative maintenance, changes, improvements, and repairs to building systems as appropriate. This position reports to the Lead Engineer.

Primary Responsibilities
• Responsible for the completion of all maintenance service requests as assigned.
• Must use the upmost safety practices and standard while completing projects assigned.
• Performs a wide variety of general and semiskilled maintenance activities (e.g. carpentry, painting, minor electrical, Plumbing, etc.) for the purpose of completing projects within established time frames.
• Installs system component parts of classroom and office equipment and facility components (e.g. lighting, alarms, plumbing, security, electrical panels, etc.) for the purpose of providing a safe and workable environment.
• Arranges furniture and equipment.
• Maintain inventory of museum equipment.
• Maintains assigned tools and equipment for the purpose of ensuring availability in safe operating condition.
• Complete scheduled Preventative Maintenance Initiatives
• Responsible for reporting any damage that has happened or may occur to the lead Engineer.
• Work outdoors in extreme weather conditions i.e snow removal.
• General roof area maintenance i.e. cleaning roof drains, skylight lighting maintenance.
• Other duties as assigned.

Education
• High School Diploma or equivalent required. Related technical school degree preferred.

Experience/Skills
• 5-plus years in maintenance at major museum, hotel, or building
• Knowledge of carpentry, painting, plastering, light electrical, plumbing, masonry ad mechanical repair.
• Must be able to read, understand, and perform work from sketches, drawings, and blueprints required.
• Ability to multitask, work in a fast-paced environment
• Strong attention to detail and ability to interact and assist guests, colleagues and other departments.
• Ability to work flexible schedule to include weekends, evenings, and holidays if needed..
• Must be able to lift 50 lbs and be able to push, pull, and maneuver various types of carts and hand trucks through the building.
• Must be able to climb and work from a ladder at a height of at least eight feet.
• Must be able to work in all weather conditions.

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer.

To apply, please send a resume and three professional references to employment@amrevmuseum.org.

Porter

Position Description:
The Museum is seeking an experienced, energetic and highly motivated Porter who is responsible for cleaning and sanitizing offices, meeting rooms, restrooms, break room and all public areas of the Museum. The ideal candidate is detail oriented, able to work flexible hours and must be available to work weekends and holidays. This position will be reporting to the Director of Building Operations.  

Primary Responsibilities:

• • Vacuuming, sweeping, and mopping of flooring and stairs.
• • Clean and sanitize restrooms.
• • Clean sinks, countertops, microwaves, and refrigerators in break room
• • Restock supplies in bathrooms, break rooms and common areas.
• • Empty all trash cans and replace liners, clean receptacles as necessary.
• • Dusting and cleaning office desks and furniture that are not cluttered.
• • Cleaning windowsills and windows.
• • Maintain janitor closets in a clean, organized and safe manner.
• • Maintain janitorial equipment in a clean, safe and operable condition.
• • Proper labeling, dilution and use of all chemicals.
• • Wearing proper Personal Protective Equipment at all times.
• • Maintain vending closets in a clean, organized and safe manner.
• • Restock vending machine and restock vending supplies in appropriate storage area
• • Purchase cleaning and vending supplies as necessary
• • General maintenance of grounds
• • Deliver mail/packages to administrative offices
• • Other routine maintenance duties as assigned

Skills and Knowledge:

• • Strong attention to detail.
• • Customer oriented and friendly
• • Knowledge of cleaning equipment and chemicals.
• • Ability to understand and carry out verbal & written instructions independently.
• • Ability to work weekends, holidays, mornings, and nights.
• • Ability to perform light physical tasks, exerting up to 60 lbs of force on a frequent basis and up to 60 lbs on an occasional basis.
• • Ability to perform such activities as grasping, lifting, reaching
• • High school degree

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer.

To apply, please send a cover letter including resume and three professional references along with a resume to employment@amrevmuseum.org.

Part-Time Security Guard

Position Description
Provide routine security of all museum visitors, employees and museum property. Coordinate with other staff members. Monitor CCTV cameras and alarm systems inside security room. Interact with the business guests including badging, assist in connecting guest with staff person. Respond to emergency situations. The Security Guard reports directly to the Chief of Security.

Primary Responsibilities
• Provide security of all museum guest, assets and other employees.
• Coordinate with other team members to provide a safe and secure environment.
• Monitor CCTV cameras and security systems.
• Interact with guest/employees in a courteous manner.
• Patrol interior and exterior.
• Answer questions and assist guests.
• Answer phones or greet guest/employees in a welcoming manner.
• Ability to stand for long periods of time.
• Must be available to working early morning or evenings as needed. 
• Weekends a must. 
• Certified in First aid and CPR.
• Other duties as assigned.

Skills and Knowledge
• High School Diploma or Equivalent
• Minimum of 2 years’ security or police experience
• Excellent communication skills
• Neat and Professional appearance
• Must be able to lift 50 lbs.
• Must be able to climb stairs
• Must be able to stand for prolonged periods of time
• Must have the ability to maintain a positive working relationship with leadership and staff to ensure a safe and secure environment
• Excellent problem solving skills

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer.

To apply, please send a resume and three professional references to employment@amrevmuseum.org.