Museum of the American Revolution exterior.

Job Opportunities

Employment

Thank you for exploring employment opportunities at the Museum of the American Revolution. All employment questions may be directed to employment@amrevmuseum.org. Please review all open positions below and their job descriptions for information on how to apply.  Due to the volume of applications, only qualified applicants will be contacted directly.

The Museum of the American Revolution is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Available Positions

Guest Services Associate

Position Description

The Guest Service Assistants (GSAs) is responsible for a successful guest experience in the Museum. Must provide a high level of customer service and satisfaction to ensure an excellent experience for all guests and are responsible for a broad range of activities including selling tickets and memberships, overseeing access control, engaging with guests in the exhibit spaces, handling questions and complaints, monitor guest compliance with Museum safety/guest or protocols, and facilitating entry/egress from theaters. The GSA report to the Manager of Guest Services.

Primary Responsibilities

  • Provide superior guest service to all guests
  • Project a positive image, serving as an ambassador for the museum
  • Maintain proper cashier operations by following policies and procedures; reporting needed changes
  • Relay accurate information about planned programs and events
  • Be friendly and outgoing
  • Handle customer service issues/questions in a professional, polite, and positive manner
  • Actively participate in all provided training classes and properly implement newly learned skills
  • Ensure that the Museum’s rules and safety protocols are followed
  • Following established protocols, open/close building and areas within the Museum as scheduled; carry out light housekeeping and cleaning duties as outlined for each area throughout the day
  • Other duties as assigned

Experience and Skills

  • General interest in the American Revolution
  • Ability to work in a fast paced environment and interface effectively with visitors in both conveying information and listening to their questions/complaints
  • Be open to multiple points of view and avenues for problem solving
  • Must be able to walk, stand and interact with the public for long periods of time
  • Be well organized and thorough with close attention to detail and follow-through
  • Act as a team player who works well with others and shows courtesy and respect to colleagues
  • Be willing to assume responsibility
  • Must be able to work a flexible schedule to include weekends, holidays and special events.
  • Outgoing personality and enthused to interact with guests and colleagues
  • 1-3 years of front line customer service experience
  • Experience in another museum or related attraction strongly preferred

Education:

  • Associate or Bachelor of Arts degree or be in the process of securing a college degree

Applying for this position:

This position is Part Time.

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a cover letter including, resume and three professional references to employment@amrevmuseum.org.

**Please note – in order for you to be considered for this position we will need a cover letter, resume and three professional references. Unfortunately, applicants that do not include these items will not be considered for the position. The Museum will contact you if an interview is considered appropriate.

HR Coordinator

Position Description

The Human Resources Coordinator will provide assistance with all HR practices, policies and programs in the Human Resources department. Responsible for recruitment and onboarding efforts throughout the museum. Reporting to the Director of Human Resources, the Human Resource Coordinator will provide administrative support including record-keeping, file maintenance and HRIS entry as well as support in employee relations through HR events and communication. The HR Coordinator will be a passionate HR professional who thrives on tackling multiple projects, deadlines and priorities in a dynamic environment.

Primary Responsibilities

  • Administer/manage recruitment efforts and onboarding process of employees to include writing and placing advertisements, working with supervisors to screen and interview candidates; conducts reference checking; conducts new-employee orientations etc.
  • Support new hire orientation, including creation of employee emails and managing new hire documents.
  • Maintain recruitment related reports such as job openings list, applicant tracking, new hire log and turnover reports.
  • Maintains department records, reports and photos. Maintains organizational charts, employee directory, and department manual.
  • Responsible for employee communication that includes employee bulletin boards, employee newsletter, and a new employee intranet
  • Responsible for organizing HR events and activities including execution, participation and promotion.
  • Process workers’ compensation claims.
  • Maintain/update all HR forms, policies, employee files and employee handbook.
  • Maintain/manage HRIS and generate employee reports through ADP Workforce Now.
  • Assist with benefits administration, answer inquiries and ensure that benefits are properly administered.
  • Oversee internship program including recruiting, onboarding, creating and implementing internship events and exit interviews.
  • Administer employee surveys including the annual all staff survey.
  • Other duties as assigned.

Education

  • Bachelor’s degree in Human Resources, Business, or a related field.  PHR preferred.

Experience/Skills

  • Minimum of 2 years of experience in HR generalist capacity
  • Effective oral and written communication skills
  • Ability to work in a confidential environment
  • Experience working in a non-profit preferred
  • Self-starter with high level of organizational skills, the ability to independently organize and prioritize workload
  • Ability to interface effectively with all levels of Museum staff in advisory and observational manner
  • Computer literacy with proficiency in MS Office Suite.  Experience with ADP Workforce Now preferred.
  • Working knowledge of efficient office systems and procedures

The Museum of the American Revolution (www.AmRevMuseun.org) is an Equal Opportunity Employer.

To apply, please send a cover letter, resume and three professional references to employment@amrevmuseum.org

Manager of Security

Position Description

Provide routine administrative support, related security operation and direct daily supervision of security staff.  In the absence of the Chief of Security, the assistant will assume his/her responsibilities.  The assistant must be able to prioritize and manage multiple demands and to interact with various organizational levels, both inside and outside of the museum. The Manager of Security reports directly to the Chief of Security.

Primary Responsibilities:

  • Assist with the management, direction and implementation of security policies and objectives to ensure the achievement of the museum’s goals.
  • Supervise security staff including scheduling staff, assigning posts, monitoring work performance, etc.
  • Review CCTV recordings, door access reports and building and exhibit case alarm records.
  • Patrol interior and exterior.
  • Relieve guards for breaks
  • Assist with performance reviews of staff
  • Assess and schedule security staff for evening events as required.
  • Must be available to work early morning or evenings as needed. 
  • Weekends a must. 
  • Other duties as assigned.              

 

Skills and Knowledge:

  • High School Graduate
  • Minimum of 5 years security or police experience
  • Excellent communication skills
  • Excellent problem solving skills
  • Must be able to work independently
  • Must be able to lift 50-75 lbs
  • Must be able to stand for prolonged periods of time
  • Must be able to climb stairs
  • Excellent computer skills
  • Must have the ability to maintain a positive working relationship with leadership and staff to ensure a safe and secure environment

 

Applying for this position

  • The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a cover letter including resume and three professional references to employment@amrevmuseum.org.
  • **Please note – in order for you to be considered for this position we will need a cover letter, resume and three professional references.  Unfortunately, applicants that do not include these items will not be considered for the position. The Museum will contact you if an interview is considered appropriate.

Manager of School Programs

Position Description:

The Manager of School Programs is responsible for the ongoing delivery of the Museum’s programs for schools and teachers, including its flagship field trip experience, Through Their Eyes, which attracts in excess of 60,000 students per year. Reporting to the Senior Manager of School Programs, the Manager supervises the Museum’s team of part-time approximately 40 part-time Museum Educators, who conduct gallery programs, workshops and other programs for K-12 students and teachers. The Manager supports the Museum’s outreach and Teacher Professional Development programs, including the production of print and digital curriculum resources. The qualified candidate has experience in supervising teams, programmatic logistics and K-12 program development in a museum or cultural setting.

Education Mission Statement:

The Education Department brings the causes, events and ideas of the American Revolution to life through immersive and creative programming for people of all ages and diverse life experiences. We produce well-researched, high-quality programs and learning resources that draw on the Museum’s collection and exhibits to present multiple historical perspectives through the eyes of real people who lived through the Revolution. In doing so, we empower people to think critically, understand and respect the views of others, and make positive changes in their communities and beyond.

Primary Responsibilities:

  • Recruit, hire, train and evaluate core and seasonal team of part-time Museum Educators, working to ensure quality program delivery and fostering a culture of learning and community among the Museum’s part-time educational staff. 
  • Work collaboratively with Guest Services, Group Sales and other departments to ensure seamless delivery of school programs onsite at the Museum, and off-site at schools and community locations.
  • With the Senior Manager of School Programs, support the execution and evaluation of on-site educational programming for K-12 students in keeping with the Museum’s mission and strategic direction, that meet state and national curriculum standards and utilize historical thinking strategies, object-based learning and other Museum education best practices.
  • With Manager of School Programs, work proactively and collaboratively with teachers and administrators to ensure that Museum programs and materials meet the changing needs of the education community.
  • Lead Museum-based gallery tours and teacher professional development programs, as needed.
  • Support all K-12 learning initiatives and projects, including the Albert M. Greenfield Foundation Project Finding Freedom (an online learning resource) and the creation of a museum outreach program.
  • Work with Marketing to publicize programs, events, and print and online resources.
  • Additional duties, as assigned.

Skills and Knowledge:

  • Minimum of 3 years of experience supervising floor staff at a museum, historic house, or other informal education setting, implementing and evaluating relevant and creative museum education programs for K–12 students and teachers.
  • Knowledge of the K-12 school environment, current theories and practices of object-based museum learning, and national social studies curricula; familiarity with Philadelphia and nearby School District personnel and curriculum a plus, but not essential.
  • Bachelor's degree in American History, American Studies or closely-related field required; Master’s degree in Education, History, Museum Education or Museum Studies desirable.
  • Familiarity with 18th century American history and material culture a plus.
  • Ability to work effectively and diplomatically with Museum staff, patrons, and representatives of schools and other community-based organizations.
  • Must be capable of undertaking multiple projects simultaneously and balancing long- and short-term priorities, with equal attention to big-picture goals and small logistical details.
  • A collaborative, energetic, pro-active work style.
  • Ability to see, speak and hear clearly, and lift 25 pounds.
  • Valid driver’s license.

Applying for this position

  • The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a cover letter including resume and three professional references to employment@amrevmuseum.org.
  • **Please note – in order for you to be considered for this position we will need a cover letter, resume and three professional references.  Unfortunately, applicants that do not include these items will not be considered for the position. The Museum will contact you if an interview is considered appropriate.

IT Systems Administrator

Position Description:

The IT Systems Administrator will assist the Manager of IT in aspects of the Museum’s technology infrastructure that supports Museum staff, volunteers, and visitors.  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to requests from customers seeking assistance. Install, modify, and repair computer hardware and software. In addition will assist in the ongoing maintenance and security of the Museum building security system, BAS system, systems integral to the Museum’s exhibition program including audio/video systems and components, visitor service technology including the point of sale system, data and information systems, the computer network and server, hardware/software, printers and copiers, and the technical functionality of internal and external communication systems.

Primary Responsibilities:

  • Identify, track, and resolve all hardware and software problems that affect applications, servers, switches, workstations impacting normal museum business operations.
  • Provide user assistance on efficient use of museum technologies.
  • Provide wired and wireless network technical support.
  • Add, change, delete or reset user access to museum applications and systems.
  • Prepare detailed, accurate, and timely support documentation where required, including trouble tickets and project work orders.
  • Perform periodic backup and recovery verification and audit log review.
  • Prepare and distribute written communication to user community to advise users of problems and/or changes related to systems and their availability.
  • Establish network users, user environments, directories and security for networks being installed.
  • Coordinate technical assistance to resolve telecommunication and network operational issues.
  • Provide off-hour support on a rotating basis.
  • Maintain all AV equipment and components related to the exhibit experience including monitors, projectors, controllers, software and include regular maintenance of equipment hardware, lamps and consumable parts. 
  • Work with Museum vendor for customer A/V needs including microphone and speaker set up as well as presentations.
  • Help protect environment from cyber threats by managing the systems which protect our computer environment.
  • Expertise in creating queries and reports
  • Perform other related duties as assigned.

Education:

  • Bachelor degree in Computer Science or related field, related certifications, or equivalent experience, Comptia A+ Certification or MCP required, Comtia Network +, MCSA and SQL knowledge preferred.
  • HMTL/CSS/Java script a plus

Experience/Skills:

  • Minimum 2 years related experience in a computer, technical or Help Desk environment preferred; or equivalent combination of education and experience.
  • Demonstrated knowledge of Microsoft Exchange, Windows Operating Systems and all Microsoft Office products necessary.  Demonstrated knowledge of PC troubleshooting protocols and methodologies also required.
  • Demonstrated ability to work in a hybrid environment with Macs and PC users.
  • Superb customer service skills including the ability to develop and sustain effective working relationships with peers and subordinates; superior interpersonal ability; ability to work effectively with diverse personalities; tactful; mature; flexible.
  • Excellent written and verbal communication skills including ability to maintain accurate records and to respond in a service-oriented manner to employee requests regarding computer questions. 
  • Experience establishing and managing multiple priorities within established time frames.  Ability to initiate, co-ordinate and organize projects/tasks through to completion accurately and on time.
  • Regular weekend and holiday hours required and evening hours may be required. 

Applying for this position

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. To apply, please send a cover letter including resume and three professional references to employment@amrevmuseum.org.

**Please note – in order for you to be considered for this position we will need a cover letter, resume and three professional references.  Unfortunately, applicants that do not include these items will not be considered for the position. The Museum will contact you if an interview is considered