General Visitor Conduct

Interaction with Museum staff and other visitors must always be cordial and respectful. Any behavior that poses a risk to visitors, staff, or collections is strictly prohibited. This includes, but is not limited to:

  • Harassment, discrimination, or any form of abusive, threatening, or offensive language or behavior toward visitors and/or staff

  • Running, rough play, excessive noise, or disruptive behavior
    - The Museum provides accommodations for a variety of audiences. See more details about our accessibility offerings here.

  • Smoking and vaping, which are prohibited inside and in all outdoor areas of the Museum, including entrances

  • Conducting flash mobs, protests, or other disruptive gatherings anywhere on Museum property

  • Bringing firearms, weapons, or other hazardous materials into our building and/or galleries

  • Charitable solicitations, leafleting, petitioning, picketing, unauthorized photography, or hosting press conferences by visitors or anywhere on Museum property


Prohibited Items

Any item deemed by the Museum’s security team to pose a risk to visitors, staff, or collections may be restricted or denied entry. To ensure the safety of our visitors, staff, and collections, the following items are strictly prohibited:

  • Any weapon, including but not limited to firearms, knives, or other sharp objects, regardless of held licenses

  • Explosives, fireworks, sparklers, or any flammable, combustible, or hazardous materials

  • Spray cans, aerosol cans, or paint

  • Clothing or insignia with obscene, discriminatory, or threatening images or language

  • Signs, placards, or banners of any kind

  • Laser pointers

  • Expandable selfie sticks

  • Pets, emotional support animals, and other non-service animals
    - Only ADA-compliant service animals are permitted inside the Museum, and must remain leashed, harnessed, or under handler control at all times. See more details about our accessibility offerings here.

  • Outside food in our galleries or other Museum spaces
    - Cross Keys Cafe, conveniently located within the Museum, is open from 10 a.m. to 4:30 p.m. daily


Conduct in Our Galleries

Ensuring a safe and enjoyable experience for all visitors to our galleries is a top priority for the Museum. To make this possible, we require that all visitors adhere to these guidelines:

  • All visitors must go through an Evolv scanner when entering the building. This scanner is non-invasive and fully accessible for people with disabilities.

  • Do not touch artifacts, artwork, or cases
    - Tactile aspects of our galleries where this is welcomed will be clearly marked

  • Be mindful of others regarding speaking volume, cellphone calls, and other cell phone usage
    - Please refrain from using radios or playing audio without headphones

  • Use of pens, colored pencils, markers, crayons, charcoal, and other writing or drawing tools in our galleries is prohibited
    - Drawing or writing is allowed with graphite pencil only

  • Do not block stairs or pathways which might impede other guests' mobility

  • Children under 13 must be accompanied and supervised by an adult at all times

  • Food and beverages are not allowed in our galleries, except bottled water with closed caps

  • Leading an organized group, whether in person or online, within our galleries is prohibited, unless previously arranged with the Museum’s Education or Group Sales departments


Filming and Photography Guidelines

The Museum welcomes visitors to share their experiences online while adhering to the below guidelines. The Museum and its staff reserve the right to ask guests to immediately cease any still photograph, video photography, or live broadcasting when in violation with the below or in any other instances deemed inappropriate.

  • Still and video photography is permitted for noncommercial use only in the Museum and exhibitions, unless otherwise posted

  • For the safety of our visitors and collections, the use of tripods, monopods, extendable selfie sticks, and flash photography are not permitted at any time

  • Commercial photography or videography (including live broadcasting) inside the Museum is prohibited, unless approved in advance
    - “Commercial” is defined as utilizing the Museum, its collection, and/or its exhibitions as a visual backdrop to bring awareness to any business, service, campaign or subject matter, whether the resulting visuals are distributed for profit or free of charge

  • The Museum does not allow its onsite programs, virtual programs, or other offerings (including exhibits) to be fully or continuously recorded or broadcast by outside parties
    - The Museum may record these programs for archival and training purposes


Consequences for Violating These Guidelines

The Museum strives to accommodate all visitors while still enforcing the above policies. Anyone who violates the above guidelines may:

  • Be asked to leave immediately without a refund

  • Face a temporary or permanent ban from the Museum, which may include revocation of membership

  • Be reported to law enforcement if their behavior poses a security threat