Assistant Store Manager

Position Description:

The Assistant Store Manager supports the day-to-day performance of the museum store while delivering an exceptional customer experience. This is a hands-on management position that is expected to work alongside staff on the sales floor, actively assisting visitors, supporting daily operations, and leading by example. The role supervises Sales Associates, balances daily receipts, and maintains a clean, organized, and visitor-ready store environment, ensuring alignment with the Museum's mission and values. This position reports to the Retail Manager.

Primary Responsibilities:

• Manage and supervise Sales Associates, including scheduling, training, coaching, and day-to-day direction
• Balance daily receipts and reconcile cash handling and open and close functions
• Maintain a clean, organized, and safe store environment for visitor comfort
• Lead on store operations, customer service, and point of sale functions
• Train, coach, and motivate retail staff with a service-first mindset and an understanding of the products being sold
• Maintain an organized, full, and clean shopping floor
• Responsible for purchasing store operational supplies (e.g., cleaning and maintenance supplies)
• Ensure compliance with POS procedures, safety, and loss prevention
• Collaborate with Visitor Experience and Operations
• Uphold customer service standards
• Promote the Museum and its mission with a focus on converting sales into new memberships
• Serve as Manager on Duty on weekends with a regular working schedule of Wednesday through Sunday
• Other duties as assigned

Qualifications:

• 2–4 years of retail experience, including direct experience managing, supervising, or overseeing staff (museum or cultural institution preferred)
• Experience with educational, gift store, and artisan products a plus
• Knowledge of and experience delivering good customer service
• Experience with school groups preferred
• Proficiency with POS systems (Shopify preferred)
• Ability to bend, reach, stand for long periods, and lift or carry weights up to 50+ pounds
• Strong organizational and problem-solving skills and ability to work collaboratively in a visitor-facing environment
• Comfort working in public settings
• Ability to work onsite at the Museum days, weekends, and occasional evenings for special events
• Interest in and enthusiasm for American history, museums, education, or public service

To Apply:

This position is onsite and the salary is $50,000 annually. 

Please send resume and three professional references to [email protected].