Museum of the American Revolution Announces Hiring of Candice Phillips as Director of Visitor Services
Philadelphia, PA, September 13, 2016 — The Museum of the American Revolution today announced the hiring of Candice Phillips as Director of Visitor Services. Phillips brings to the Museum more than a decade of experience in delivering superior visitor experiences at both non-profit and for-profit organizations.
Phillips previously worked at the Please Touch Museum, where she was part of the transition team that tripled the size of the visitor service staff, growing from an operation of 15,000 square feet of exhibit space with annual attendance of 180,000 to an operation with annual attendance of 600,000 in 35,000 square feet of exhibit space.
Most recently, she served as general manager for Sky Zone, the world’s first indoor trampoline park, where she was responsible for hiring, training, and scheduling more than 100 team members.
In her new role, Phillips will be responsible for the successful management of the daily operation of the Visitor Services Department, training and leading the staff in providing a high level of customer service, overseeing the sale of tickets to the Museum, and ensuring that visitors have assistance with their questions about the Museum and other attractions in Philadelphia. Phillips will also be responsible for maintaining accurate records and financial controls for the ticket sale operations.
“Providing visitors to the Museum with the best possible experience is our top priority,” said Michael Quinn, President and CEO of the Museum of the American Revolution. “Candice’s proven ability to deliver excellent customer service and provide leadership through times of transition make her well qualified for this position as the Museum prepares to open in April 2017.”
Phillips’s professional experience also includes leading the team that opened Roster at the Cherry Hill Mall in 2012. This position was responsible for recruiting, hiring, and training the opening team of 15 staff as well as setting up merchandise for sale.
About the Museum of the American Revolution
The Museum of the American Revolution, which opens in the heart of historic Philadelphia on April 19, 2017, will explore the dynamic story of the American Revolution using its expansive collection of Revolutionary-era weapons, personal items, documents, and works of art. Immersive galleries, dynamic theaters, and recreated environments will bring to life the events, people, and ideals of our nation’s founding and engage people in the history and continuing relevance of the American Revolution. Located just steps away from Independence Hall, Carpenters’ Hall, and Franklin Court, the Museum will serve as a portal to the region’s many Revolutionary sites, sparking interest, providing context, and encouraging exploration. The Museum is a private, non-profit, and non-partisan organization. For more information, visit www.AmRevMuseum.org or call 877.740.1776.